Please have a look through our Frequently Asked Questions to see if you can find the answers you're looking for.
If you still need some help, please contact our Box Office team on 01204 520661 or by emailing them at email@example.com
IS IT POSSIBLE TO BUY A TICKET ON THE DOOR?
Currently we need all tickets to have been pre-booked prior to your visit in order to reduce congestion and queuing. The Box Office will not be open at the time of the show.
As we have a limited amount of seats we can sell due to social-distancing, we do anticipate that shows will sell out so we do encourage you to book tickets as soon as possible.
Tickets will be e-tickets – ideally you will just show these to staff on your mobile phone, however you also have the option to print these out at home and bring them with you
CAN I SIT WITH MY FRIENDS AND OTHER HOUSEHOLDS?
As we are selling tickets before we have the definitive guidance from the Government about social distancing in performances, we are currently only allowing seats to be booked in single household bubbles.
Once the guidance comes through, if we are able to book people in with other households we will change this policy and let everyone know.
WHAT IF I HAVE ACCESS NEEDS?
We are passionate about our commitment to championing accessibility for our visitors. Our recent refurbishment now means that we have accessible seats and wheelchair spaces on all levels of the auditorium. There is now an accessible toilet on every level, and we also now have a Changing Places toilet.
Please discuss any access requirements with our Box Office on 01204 520661 or via firstname.lastname@example.org and they will be able to advise on the best seats available.
Our lift is available for any customers who needs to use it, and it will be one household bubble at a time.
If there is a queue outside the theatre when you arrive please come to the head of the queue and staff will admit you into the building as soon as possible.
DO I NEED TO WEAR A FACE COVERING WHEN I COME TO THE THEATRE?
In line with the latest Government guidance it is mandatory for customers to wear a face-covering at all times when inside the building and during the show, unless they are exempt A face covering should cover the nose and mouth areas completely.
If you are exempt from wearing a face covering due to a mental, physical or hidden disability we recognise and support the sunflower scheme.
WILL THE TOILETS BE OPEN?
Our toilets will be open to customers, however we will be reducing the number of cubicles, sinks and urinals available in order to ensure that social distancing measures can be safely adhered to. All accessible toilets will be available.
CAN I GET A REFUND IF I CAN’T ATTEND OR A SHOW IS CANCELLED?
In the unfortunate event of a future production/performance being cancelled, we will automatically offer you a choice of: a digital alternative (if available), an exchange to a different production/performance (if available); theatre credit (to be used on a future production at the Octagon available for 12 months), a full refund or the option to donate the cost of your ticket to the Octagon.
If you are unable to attend a performance due to, displaying Covid-19 symptoms or have been told to self-isolate, we will exchange your ticket at no additional fee for an alternative performance or theatre credit, valid for 12 months from your planned visit. Please contact the theatre as soon as possible if you are unable to attend. For any exchange you must contact the theatre before the performance start time you are due to attend, we cannot exchange tickets after an event has passed.
WHAT TIME SHOULD I ARRIVE BEFORE A SHOW?
Arrival times will be slightly staggered for socially-distanced shows to avoid congestion in our front-of-house areas.
Prior to your performance date we will contact you with information in regard to your arrival time.
If you arrive at the venue earlier than required, you may be asked to wait outside so that we can maintain suitable social distancing inside.
DO YOU HAVE A CLOAKROOM?
We will not be offering a cloakroom service whilst social distancing is still in place
We therefore ask that you don’t bring any large bags, rucksacks or shopping with you to the theatre as there won’t be anywhere for them to be stored.
WHERE CAN I PARK?
The closest car park is the Octagon NCP multi-storey- this is next door to the theatre
Currently the first two hours of parking are free, 3 hours is £3.40, 4 hours is £3.90.
This car park is accessed via Great Moor Street BL1 1SN.
On Le Mans Crescent in front of the theatre there are disabled parking bays
ARE YOU USING TEST AND TRACE?
We are. In line with Government guidance you will be required to scan the NHS QR Code, using the NHS Covid-19 app, on arrival at the theatre. Please download the app ahead of your visit. If you are unable to access the app you will be required to leave your details with a member of the Customer Experience Team. These details will be stored securely for 21 days and then destroyed.
DOWNLOAD THE NHS COVID-19 APP HERE.
WILL I BE ABLE TO GET FOOD AND DRINK DURING MY VISIT?
Whilst currently having to socially-distance audiences, we are unable to offer a full pre-show food and beverage service in our Kitchen & Bar.
However we will be taking pre-orders for drinks and confectionary/ice cream that can be collected upon arrival and consumed in the auditorium.
You will receive an email or text with details of how to order, prior to your visit.
STILL HAVE QUESTIONS?
Please call our Box Office on 01204 520661 or email them at email@example.com