(last updated 24/08/2021)

BOOKING TICKETS

  • We recommend all bookings are made in advance. Please book online via our website or by calling our box office on 01204 520661, where you will be issued with an e-ticket. 
  • Events in the autumn are being sold with some shows at full capacity and some shows with social distancing in the auditorium for those who would prefer. We will ensure we follow the latest guidance to help keep our audiences and staff safe.
  • All tickets will be issued as e-tickets that can be used on phones or printed out at home.
  • We will send you more information via email and text in advance of your visit to ensure you have all the information you need in advance.

KITCHEN & BAR BOOKING

  • Our Kitchen & Bar is now open during the day Tue - Sat 10am - 4pm. View our menus & book your table here. 
  • More information about food and drink available before and during any shows will be sent via email before your visit. 

FLEXIBLE TICKETING POLICY

In order to help you BOOK WITH CONFIDENCE we have made our ticketing exchange policy more flexible than ever before to ensure you do not miss out whatever happens.

For your peace of mind if you need or want to postpone your visit due to Covid-19 for any reason (such as displaying Covid-19 symptoms or have been told to isolate) we have a no quibble exchange policy where we will exchange your ticket at no additional fee for an alternative performance or theatre credit, valid for 12 months from your planned visit.

Please contact the theatre as soon as possible if you are unable to attend. For all exchanges you must contact the theatre before the performance start time you are due to attend, we cannot exchange tickets after an event has passed.

In the unfortunate event of a future production/performance being cancelled, we will automatically offer you a choice of: a digital alternative (if available), an exchange to a different production/performance (if available); theatre credit (to be used on a future production at the Octagon available for 12 months), a full refund or the option to donate the cost of your ticket to the Octagon.