Job Description

Photo of the Box Office at the Octagon


We are looking for an enthusiastic individual to join our Customer Experience department, playing a key role in the team.

The Customer Experience Supervisor delivers excellent customer experience across the
department, working in the Box Office as a Supervisor, and assisting in the delivery of room hire.

They will also be Duty House Manager for one performance a week.

Please download the job pack for a full job description which includes duties and responsibilities.


The ideal candidate will have experience of working in a Box Office and be familiar with the Spektrix CRM system.

The successful individual will demonstrate great leadership and inter-personal skills, will have previous supervisor experience and can work well in a fast-paced pressured environment.


Download the Job Description and Person Specification Recruitment Pack below.

Please apply with a CV and a Cover Letter (no more than two side of A4) that sets out how you meet the person specification described in the Job Pack.

Please send your completed application to with the job role as the title of your email.

We’d be grateful if would also complete the return the Equal Opportunities Monitoring form that’s on our website.

If you’d like to apply by another format, including video, or if you are experiencing any barriers to accessing the information, then please contact our recruitment team via or 01204 556507.

If you would like to have an informal conversation about the role in advance of application, please email marie.irving